Writing
Writing ⭐ **My Terrible Experience with Trip.com – No Help, No Refund** I had a very disappointing experience with Trip.com, and I want to share my story to make other travellers aware. I was in Perth and wanted to travel to Bali, but I accidentally booked the wrong destination. As soon as I received my booking confirmation, I realised my mistake and contacted Trip.com within approximately 5 minutes of booking. I immediately asked if they could change my destination, as it was an honest mistake. However, Trip.com told me that the airline would not allow the change. I then contacted AirAsia through online chat because I could not reach them by phone, and they told me Trip.com could assist me. Both parties kept directing me to each other, and nobody helped me resolve the issue. I even requested a refund so I could book the correct flight, but I was told I would lose all my money. What hurts the most is that I contacted them almost immediately after making the booking. I was not trying to take advantage of anyone. I simply made an honest mistake and was asking for help to correct it. Instead, I was left with no solution and the possibility of losing my entire payment. I understand that policies exist, but I believe customers deserve understanding and proper assistance, especially when they report a mistake within minutes. I wish I could give Trip.com **zero stars** for this experience. I am sharing my story so other travellers can be careful when booking through this platform and understand what can happen if they accidentally select the wrong destination. This experience has seriously damaged my trust in Trip.com.