I am submitting this complaint as a…
I am submitting this complaint as a passenger on a Flyadeal transit itinerary today, October 9, 2026. My booking details are as follows: Passenger Name: Khaled Abdeldayem Kassem Sakran Booking Reference (PNR): VGER9R, 9JBAKR First Flight (Abha – Jeddah): Flight No. F3 338 Second Flight (Jeddah – Cairo): Flight No. F3 761 – Seat: 32C – Scheduled Boarding Time: 17:50 Details of the incident: I was in the transit area at Abha International Airport, preparing to board flight F3 338 to Jeddah, when the airport was evacuated due to security/administrative instructions—a situation entirely beyond my control. Upon returning and attempting to obtain a new boarding pass, I discovered that the aircraft had already departed. Upon consulting with the relevant staff member at the airport, I was informed that there is no solution—neither by modifying the flight arrangements nor by rebooking. This constitutes a clear violation of the "Customer Rights Protection Regulations" issued by the General Authority of Civil Aviation (GACA), which mandate that an air carrier must transport a passenger to their final destination and provide full care in the event of a delay caused by airport-related circumstances or exceptional conditions. Accordingly, I demand the following immediately: a full refund of the ticket price. Alternatively, Please provide me with an official reference number for this complaint so that I may escalate the matter to the GACA Passenger Service Center (1929). Thank you for your prompt attention and response. Passenger Name: Khaled Abdeldayem Kassem Sakran Telephone: +966532958500