Worst seating assignment for a family…
Worst seating assignment for a family with an 8-month-old infant on flight from Hangzhou to Sanya Hainan Airlines claims to be a 5-star airline, but our experience on a flight from Hangzhou to Sanya proved the exact opposite regarding customer care and basic empathy. I was traveling with my 8-month-old baby, and the ground staff at Hangzhou airport assigned us seats in the very last row of the aircraft. For a flight with a premium carrier, this was a complete nightmare. The seats in the last row did not recline at all. It was extremely noisy due to the immediate proximity to the lavatories, and the constant flow of passengers walking and standing near our seats made it absolutely impossible for the baby to rest. Instead of showing care and prioritizing families with infants for the front rows, the airline gave us the worst seats possible. This is completely unacceptable. Absolute lack of family-oriented service.