Misleading information in app caused a €70 airport fine - Avoid!
I am extremely disappointed with Trip.com's customer service. The Trip.com app explicitly showed that the baggage drop-off for my easyJet flight (U28188) was available until 21:45. Relying on this information, I arrived at 21:30, only to find the desks already closed by the airline. As a direct result of Trip.com's incorrect schedule, I was forced to take my suitcase to the gate and pay a €70 penalty. I have provided screenshots proving the app's technical error, but customer support completely ignores the fact that they provided wrong information, trying to deflect blame onto airline luggage sizes instead. This is unacceptable. I expect Trip.com to take responsibility for their misleading data and refund the €70.