WARNING: €2,000 withheld for 8 months – Flight canceled by Trip.com & Money sent to wrong bank!
I am forced to write this public review after 8 months of zero resolution and terrible customer service. What happened: Trip.com incorrectly canceled our flight, despite me explicitly instructing them NOT to do so. Trip.com confirmed the mistake, told us to book a replacement flight, and promised a full reimbursement of €2,000.00. Instead of transferring the refund to our provided IBAN, Trip.com misdirected the payment and sent it to Bank of America (an account/entity that has nothing to do with us). Bank of America confirmed that only Trip.com (as the sender) can trace or recall this misdirected payment. For 8 months, Trip.com has refused to fix their own mistake, leaving us with €2,000 lost and high costs for international phone calls to the US. Customer support offers no real help and keeps deflecting responsibility. We demand the immediate refund of our €2,000.00 to the correct bank account. If this issue is not resolved within 7 days, we will officially hand this case over to the European Consumer Centre (ECC) and take formal legal steps.