Totally useless Customer service
My experience with NIU has been nothing short of a complete disappointment. After just ONE single ride, my brand-new e-scooter displayed Error 07 and was no longer functioning properly. Not exactly the quality you would expect from a supposedly reputable manufacturer. I returned the defective scooter on September 27, and NIU confirmed receiving it on September 30. And then? Absolutely nothing. After almost two weeks of complete silence, I contacted customer service by email on October 12 to ask what was happening with my return and refund. No response, no update, nothing. On October 15, I called their customer service directly, hoping that speaking to an actual person might finally get things moving. Once again, absolutely nothing happened. As of October 20, I still have not received a meaningful response, any indication of when my refund will be processed, or, most importantly, my money back! What makes this experience particularly frustrating is not just the fact that the scooter failed after its very first ride. Products can develop faults. What really matters is how a company deals with those problems. And in NIU’s case, their customer service is an absolute disaster. Ignoring customers, failing to provide updates, and keeping their money without any explanation is simply unacceptable. NIU seems perfectly capable of taking your money, but when something goes wrong, good luck getting any help — or your money back. Based on my experience, I cannot recommend NIU to anyone. Extremely disappointing product quality, even worse customer service, and a complete lack of professionalism. One star is honestly one star too many.