Poor customer service and the phone…
Poor customer service and the phone number on the website does not work. On their website, they said would respond within 24 hours for a refund. I have emailed them repeatedly and they have not responded. I tried their AI messaging and it replies with "not enough conversation credits." Edit: I received a response after I wrote this review. Their first response was asking if I wanted to return 1 item when i clearly said all of them. So i stated i wanted to return everything (I bought 3 items). Then they said if it is not a quality issue, i would have to pay for a return to China, which is alot and I should keep the products and enjoy them. I responded back that they have not even been opened, they are still in their plastic wrapping. I received the products from a warehouse address in California so why do I have to return them to China? Also, I chose to support their business directly. If I had bought their product off Amazon, I would not have such a difficult time returning this product. I am still extremely disappointed in my unresolved return experience with them.