Do not ever book with Batik Air if you…
Do not ever book with Batik Air if you value your time, money, and travel plans. We arrived at Perth Airport expecting a routine flight, only to be met with complete chaos. There were well over 200 passengers waiting at the gate to board, only for us to discover that the plane wasn't even in Perth. The utter lack of organization and communication from the staff was appalling, leaving everyone stranded in total confusion for hours. When they finally announced that the flight was cancelled, the situation went from bad to worse. Batik Air offered zero meaningful assistance or compensation to the crowd of stranded passengers. There were no food vouchers, no hotel accommodations, and no immediate support provided for the massive inconvenience they caused. The only thing they offered was an Uber ride, which is insulting after keeping over 200 people stuck at the airport. This last-minute cancellation completely ruined our travel plans and cost us a significant amount of money. Because of their negligence, we lost money on pre-booked hotels, missed planned activities, and were left to deal with the financial burden and stress of finding alternative arrangements on short notice. Batik Air showed absolutely no care for how their service failure impacted people's lives and finances. Customer service was virtually non-existent throughout the entire ordeal. Staff offered no real solutions, showed no empathy, and completely avoided taking accountability for the disaster. Leaving hundreds of paying customers stranded with no proper compensation or guidance is completely unacceptable for any airline operating today. Save yourself the headache, stress, and wasted money by staying far away from this airline. Batik Air is easily the worst airline experience I have ever had, and I would strongly recommend anyone to avoid flying with them at all costs.