: Agoda refused refund after total merchant default & forced 6:00 AM eviction
Unacceptable platform refusal following severe merchant default I booked accommodation via Agoda (Booking ID: 1421063604) at My Hostel Shkodër. The property suffered a complete utility failure (no running water or basic sanitation) and subjected me to an aggressive forced eviction at 6:00 AM. Agoda acknowledged the merchant default in writing but refused proper compensation, offering an insultingly low $2.19 settlement offer. A formal regulatory complaint has been officially filed with the Competition and Consumer Commission of Singapore (CCCS Reference ID: C261022001), and formal notice delivered to Booking Holdings executive compliance. Agoda must immediately issue a full refund via bank transfer to resolve this regulatory filing.