企业入驻搜索写评价分类关于
简体中文English

Bilal saad

埃及

1 评价
3 被浏览
4 有帮助

1 条评价

Agoda

Unprofessional behavior: Evicted after due to Agoda's error!

I had booked a 17-night stay (Booking ID: 713445015) at Atlas Hotels in Cairo, paid in full, traveled over 1,000 km, checked in, and stayed for 4 full days. On October 17th, my companion and I were suddenly locked out and evicted from our room simply because Agoda claimed they made an internal "pricing error" on their platform. Instead of catching their own technical mistake before our trip, Agoda allowed us to complete a long journey, check in, and settle down for days before abruptly cancelling the booking. Rather than taking responsibility for their own internal system failure, they pushed the entire burden onto the customer, offering a meager compensation that doesn't even cover travel costs, while leaving us stranded. This unacceptable handling is officially documented with the Tourism Police and local authorities (confirming our check-in and occupancy). Customers deserve accountability and basic respect, not total negligence and eviction due to a platform's mistake.

2026-10-22有帮助 4