My Personal Experience
To be honest, I used to love this app. I used it everywhere I went and I found that it was super easy and simple to use. I remember the days when you would buy gigs and it would be a hastle and this app solved that problem. My main issue now a days with the app is that you have started to put daily limits on usage. I remember when you used the gigs until you had to buy more and that was it. Putting these daily, weekly, or monthly limits on data packages is unfair to the customer (like me) because it is a bit of a price gouge from you guys. I might not use all the gigs I have and I would be left with having to pay again just to use whats left. You don't allow me to maximize my purchase by implementing this and it becomes frustrating when I am in other countries and need the accessibility. The other issues I have are that installing the Sims offline doesn't work and when you want to test it, you can't be connected to the internet. It's a two way street with dead ends, it doesn't make the setup process easy for the user. Finally the pricing I feel like has gotten way out of hand. It used to be way more affordable to do 10gs and now it has become more expensive to use Airalo than to pay a typical phone bill. The numbers don't add up. If the only convenience you are providing is the ability to keep my domestic number while I am traveling, then you need to be cheaper than the data plans that are currently available in each countries domain. For the US and Europe, it doesn't seem like you are doing that. The positives I see in the app are the unlimited data you implemented (it's useful bust still expensive) and the auto download feature to the eSIM. I have been a user since like 2016 and I have seen the app before it was even a big thing. I'd just like some customer appreciation on your behalf and to value the time usage because for someone like me who is a digital nomad but want to keep the domestic number he has, your app has become quite expensive for me and I can't keep justify the usage as much anymore. That's all. I hope you read this with sincerity and I'd appreciate a response. Thank You