DO NOT EVER USE THIS COMPANY
DO NOT EVER USE THIS COMPANY Absolutely shocking experience with NIU. I wouldn’t recommend this company to anyone after the way I’ve been treated. I ordered a scooter and when it arrived, it was absolutely filthy inside the box and looked like it had already been ridden and smashed up. If this scooter had been properly inspected before leaving the factory, surely somebody would have noticed the condition it was in. Instead, it was sent out to a paying customer looking like this, and I’ve been left to deal with the consequences. Then comes the absolute joke of trying to get it returned and sorted out. I’ve spent around 37 minutes on the phone dealing with this, and I’ve ended up with a £205 phone bill because of the whole situation and the time spent trying to sort out their mess. £205! An absolutely ridiculous amount of money just to deal with a problem that should never have happened in the first place. If proper quality control had been done and the scooter had been checked before leaving the factory, I wouldn’t have been in this position. I’ve finally received my refund this morning, but that doesn’t excuse the experience I’ve had or the £205 I’ve been hit with. Getting my own money back doesn’t magically make all the stress, wasted time and extra expense disappear. Customers pay good money and expect a product that is clean, undamaged and fit for purpose. They shouldn’t have to deal with a scooter that looks like it’s already been used, a filthy box, the hassle of returning it and a ridiculous phone bill just to get the situation sorted. Honestly, I’m absolutely fuming. The whole experience has completely put me off NIU, and I will never buy from them again. DO NOT EVER USE THIS COMPANY. Think very carefully before giving them your money. Absolutely disgraceful experience from start to finish. One star is more than generous. Now they are even ignoring my emails about what am I meant to do about the 205 pound phone bill what I would never of had if they did there jobs in the first place and checked what was being shipped out absolute disgrace worst company I’ve ever had the misfortune of dealing with. SAVE YOUR TIME AND MONEY AND GO ELSEWHERE Reply to niu I will not be providing my personal information publicly on the internet. As I have already stated, I have received my refund for the scooter, but the £205 phone bill is a completely separate issue. I would never have incurred these charges if your company had done its job properly in the first place. I received a scooter that appeared to have been used and damaged, in a filthy box, and had to spend a ridiculous amount of time trying to resolve an issue that should never have happened. I am now £205 out of pocket because of the time spent dealing with your company’s failure to provide an acceptable product and customer service experience. With all due respect, I am not looking for an apology. An apology does not reimburse me for £205, nor does it undo the inconvenience your company has caused me. I expect NIU to take responsibility for the situation and address the additional costs I have incurred as a direct result of trying to resolve this matter. The refund was the bare minimum. The £205 phone bill remains unresolved, and I expect a proper response addressing that issue specifically.