Excellent warranty support — thank you, Eleanor
My QIDI Q1 Pro developed a fault with the print head adapter board. I contacted QIDI support and the whole experience was genuinely impressive. Eleanor from the support team was responsive, professional and patient — she helped me diagnose the problem step by step, confirmed exactly which part was needed, and arranged a free warranty replacement. What stood out most: she shipped the replacement board from QIDI’s European warehouse, so it arrived in just two days with no customs charges. I fitted the new board following the video she sent, and the printer is printing perfectly again. Fast, honest and well-organised warranty service. A big thank you to Eleanor — this is how support should be done.