Bottom-tier
Customer support is nonexistent, took forever to get back to me. Imagine placing a 500 dollar order and them not even paying attention enough during shipping to include packing slips and ALL of my products instead of missing some. Imagine waiting 5 business days for a response. Imagine way overpaying for the “opportunity” to do business with them. Overpriced decants brought to market levels with “sales”, slowest handing and processing times in the business. 1 million happy customers? Yeah, I’m sure a lot of folks are stopping by once and only once. By the time they reached out I already charged back to my card. DecantX, DecantHouse, ScentSplit, all their competitors do it so much better than microperfumes. I tried to do business with them again hoping they could salvage their reputation with me, they don’t even want to process my orders. Nice job sacrificing hundreds of dollars in sales over less than 50 bucks, pathetic, nice business sense! Good riddance, you were only mildly useful for the Chanel decants since Chanel sends cease and desists to decanters and resellers, but those can be sourced from eBay.