never received item or refund
ordered a part from Parts Geek on July 1 and never received it. Tracking showed the carrier was still awaiting the item, and after opening an investigation on July 10 and having it escalated on July 14, I was told a refund would be issued within 72 hours. That refund still has not been processed. I have followed up multiple times and keep getting the same generic response that the investigation is still in progress and that they need to wait for the carrier’s findings before taking action. At this point, the delay is unacceptable. Parts Geek should refund the customer immediately and continue its carrier investigation separately. I would not trust them again for time-sensitive orders.