Legal Pro Service Was Unusable Due to Website and Support Issues
I paid for Rocket Lawyer expecting access to Legal Pro help, but the platform did not reliably deliver the service. The Legal Pro question box is limited to 600 characters, which makes it hard to explain anything complex. When I submitted a question with an attachment, I received notice that it had been answered, but the answer was not in the email and was not visible on my dashboard. Support told me to check the Completed section, switch views, click “See more,” use Chrome, and try another device. None of that solved the core issue: Rocket Lawyer said my legal question was answered, but I could not access the lawyer’s answer. In my experience, the website and support workflow prevented me from using the service I paid for.