Customer BEWARE
Customer BEWARE! My family has had 2 recent experiences with Hertz car rentals where we’ve been hit with additional charges after the rentals were turned in and we received email confirmations that all was well with the return. The first was a “pet hair” charge. We didn’t have pets in the vehicle. The most recent was a flat tire that we had during the rental. We think the tire was already damaged and it was either not reported by the previous renters and / or overlooked during the Hertz “inspection”. My husband changed the tire and we retuned the car. 5 weeks later he got a phone call from a claims service stating all 4 tires had to be changed and we were on the hook for the cost. We had declined the additional coverage and our responsibilities are outlined on the rental agreement. Make sure you inspect your vehicle before every rental, look at every detail. Good luck finding a Hertz vehicle that doesn’t smell like weed but you better get that noted too or chances are you’ll get stuck with that too. Hertz sucks!