Non-existent customer service
Edit: I ironically finally received an email from a Lovehoney rep an hour or 2 after I wrote my review. The rep told me that they are aware that QR codes are not working (why send them and cause the stress and frustration with your customers?!?). Provided a link that I had to complete and print. We'll see if it actually works. I feel like the only reason I got a response from customer service - outside of their SLA - is because I wrote this review. Non-existent customer service. Sizing on two items was off. Chatted with their chat bot agent, who sent me a QR code to take to the post office to ship it back. I drove 15 minutes to the post office and they scanned the QR code 4-5 times; it didn’t print anything useful and certainly not a return label. I went home and chatted with the chat bot again (they don’t have a customer service #). It said no agents were available but it would send my case to a human. The email said I would receive a response within 5 business days and not to contact them because it would push your case to the back of the line. I patiently waited 8 calendar days and still haven’t heard from anyone. I responded to the email begging someone to help me. Still nothing. They only allow 30 days to return lingerie. My return window is rapidly closing. I don’t believe they have live human customer service people. They are a joke and returns are IMPOSSIBLE!!!