Great customer service!
I'm fairly new at using Rakuten but really like the idea of cash back on purchases from so many stores. I'm so used to just going online & buying what I need, I forget to check their huge list of businesses they work with before making a purchase. Yesterday I did just that by mistake, made a large purchase from a dog food company online (directly from that company) Hours later, I wondered if they were on Rakuten's list & yep, they are. I wrote customer service & heard back from them the same day. They couldn't find my order online but requested a copy from me, which I sent. Today, their customer service notified me that they would post the cash back for my purchase even though I hadn't thought to check into it before making the purchase. Very nice rep, fast & friendly service and today the cash back is posted on my account. Woohoo! Thank you Rakuten!