Would not rent from outdoorsy again
I don't typically write reviews but I do want to warn others after the mess I went through. I rented a trailer and during the trip a leaf spring snapped, no other damage nothing hit. Roadside assistant was very helpful but the host took my deposit. If you look this up its a known mechanical issue/maintenace and now I am paying for the host maintenance. Outdoorsy has a dispute process but you do not get a receipt from the host and never see what the host told outdoorsy. I submitted all my info and was told "The Guest who Booked the trip is financially responsible for all physical damage to or theft of a Booked Vehicle that occurs during the Booking, plus any additional costs and fees resulting from damage of any kind to the Vehicle, regardless of who is found to be at fault. This includes damage due to weather and other acts of God." If I damaged anything I would gladly pay and make it right, even the insurance I bought through them excludes suspension as a wear and tear item. UPDATE: Outdoorsy’s response appears inconsistent with its own statements to other renters. In another public response(google review), Outdoorsy states that mechanical failure is a maintenance issue and falls under the host’s responsibility. In my case, a leaf spring failed without an accident or impact, yet my deposit was taken, and Outdoorsy has not provided the evidence used to classify it as renter-caused damage rather than mechanical failure or maintenance.