Left hanging
The very day I received your email that I had 3 days to make changes to my upcoming order, your entire team went on retreat. I tried multiple ways to leave messages that I needed to push back the date of the order because we were too be out of town on the scheduled delivery date . I tried making the change on line but it immediately went back to the original date and charged my credit card. So much for my not so opportune time to make changes. I appreciate team-building, but perhaps a backup to service your customers could be considered and more considerate.