Beware!
Just wanted to share my recent experience with Hertz rental cars. Arrive with our family of 8 at Miami airport to pick up our vehicle. Process took an hour of waiting on line and finally picking up the vehicle because there were only 2 people working and they couldn’t figure out how to process our payment on their computers. Already not off to a great start, but we were grateful to at least get our vehicle. Confirmed drop off location and shuttle service to Miami cruise port for the next day. Husband shows up to drop off location and there is no Hertz location at the given address. We are now in a panic because we are trying to board our Cruise ship on time and have to unload this vehicle. I start calling the location’s address. No answer. Call the Miami Airport Hertz location where we picked up and no answer. Left no choice but to call their Nationwide number and finally get a person on the phone. They tell me that it’s Sunday and everyone is busy and that is why we can’t get anyone on the phone at our drop off location. (You remember, the one that does not exist.) I explain our situation and that I need a drop off location ASAP or we will miss our ship. He is willing to change the drop off location, back to their Miami location and then proceeds to ask me for my card information. I asked for what purpose and he says to charge their $69 change of location fee! I am then told that if I don’t agree to the fee there I nothing that he can do. So I am forced to pay a change fee for a location that does not exist and am now forced to drop off somewhere else. I was told that the Manager at the Miami location would refund me the fee when I get there. We finally are able to return the car and the manager confirms that we will be refunded the $69 change fee. This never happens and no refund was ever issued to my card. We are also told that there is no shuttle service to the port at this location and are forced to order a $45 Uber to take us to the Port. I call Hertz corporate number and try to work this situation out and am told that the fee in non-refundable and I can only be given a credit for future rentals with Hertz. I declined their offer because I will NEVER use Hertz again. Do better Hertz! Do better!