High Processing Fee
Their checkout process/pricing is misleading. They don't factor in the high processing fee until you reach the end of the checkout. (it was an extra $40 for me). It was still cheaper than competitors, but their processing time took a full 5 days before it even shipped. I would have rather paid a little more for the contacts by a competitor that can process in 1 day without extra fees, rather than pay a $40 process fee with slow processing times. I understand their policy is 2-5 days for processing and 3-7 for shipping, but they should be more transparent upfront about the high processing fee.