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Steve Dickey

美国

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FactoryOutletStore.com Reviews | Factory Outlet Store

No support, no answer, and then disconnected

I tried for over two days to get information on if the product I ordered had shipped or if I could get a tracking number so that I would know when it would arrive. I never have issues with deliveries but did not want something that cost over $1800.00 just sitting outside on my porch. I tried the online chat first, more than a couple times and waited almost a couple days without response. I then called sales support a number of times and was disconnected. The last time was over and hour and then hung up on me. I then tried to just call someone in sales and still no answer. I am beginning to wonder if they are a scam. Now, a couple more days later, they have still not answered any requests but are able to send me advertising, twice. I have contacted my credit card bank and turned it over to their fraud department.

2024-03-15