Trapped in an "auto-renew" billing cycle that customer service refuses to cancel
I signed up for a two year subscription, and was sent an email reminding me that I would be charged at the monthly rate unless I canceled my subscription. I went to cancel the subscription on their website, and it says "Error occurred, please contact support" After contacting support, they asked for the receipt from the purchase. I have searched every email I have access to, checked every active card, and cannot find the receipt. "Gianni" from their customer support team is now telling me that without that receipt, they cannot cancel my auto-renew, and will continue to bill me at the monthly rate, apparently indefinitely, unless I can produce this receipt. The website is broken, customer support is requesting something I cannot produce (even though I'm emailing them from the email associated with the account) and now they're refusing to cancel the auto-renew. Be prepared to do charge backs and possibly get new debit cards, as this shady company is playing games to lock you into a never ending "auto-renew"