Pleasantly surprised
Was doubtful I'd get my claim approved bc some time had passed since covered incident. I had forgotten I'd purchased the coverage until I booked another trip. The claim was filed with appropriate documentation and approved within a month. Removal of one star bc customer service skills were a bit lacking. The call to customer service was annoying as the agent seemed to not fully understand the issue. It took extra time to get an understanding of what was necessary to file the claim.