WALLYPARK wants to give me points that…
WALLYPARK wants to give me points that I don’t want. I want to be reimbursed for the cost of the taxi fare On Sat, 2 Aug at 6:11 PM , I wrote: On yesterday, (8/1/2025) my family and I returned from an international trip and I followed the directions that were given by your company for shuttle pickup. We contacted your company for pick up at 5:38 p.m. and we called back several times receiving different answers on when we would be picked up. An agent said that the shuttle was in route, it would arrive in five to ten minutes. We waited until approximately 6:20 p.m. and no shuttle ever came. After it appeared that your company was not coming for us, we hired a taxi to take us to your parking lot and the cost was $31.00, excluding the tip which ended up being a total $36. I had paid you for a service that you did not fulfill. Therefore, I am requesting that your company reimburse me for the unexpected expense that l incurred due to your not picking us up. Your security guard, Mr. Charlie, can attest to the fact that we arrived in a taxi. It is my expectation that you will resolve this matter expeditiously. We were very disappointed with your lack of service and were delayed significantly from traveling home to Alabama. As we stood waiting for your shuttle, we saw several shuttles( Peachy Airport Parking, the Faspark.com, the Parking Spot, Park Atlanta ). that made several trips to that area. We are puzzled by your lack of service. I look forward to hearing from you. WAlly Park Shuttle Service.png