Such a big disappointment
We purchased a 6-day Paris All Inclusive Pass Plus. We activated and used it for the first time on 04/07/2026. The official application on our phone explicitly stated the expiration date of the Pass as 11/07/2026 at 12:00 AM, and we strictly organized our entire travel itinerary based on this information. However, when we attempted to use our Pass on 10/07/2026, we received an error warning stating that we had reached a usage limitation even though the pass was displayed as active. Thinking it might be a temporary issue with that specific attraction, we went to another location and tried again, but faced the exact same error. As a direct result of this failure, we were denied entry to several places we had planned to visit, which severely disrupted and ruined our travel plans. When we contacted customer support to report this issue, the agent simply provided us with phone numbers and told us to call them ourselves once we arrived at the venue. As tourists visiting France, we do not have local French phone lines. Calling these numbers even if they are toll-free domestically would mean making expensive international roaming calls for us. We clearly explained to the support team that this was completely unreasonable and requested that they contact the venue directly to resolve the issue, rather than forcing us to act as middlemen. After being told that this was "not possible" either, we were unfortunately left unable to enter the attractions we had paid for. When we purchased this pass, it was heavily advertised as providing access to 72 attractions, and absolutely no such usage limit was mentioned anywhere in your terms. Furthermore, for a product explicitly named the "Paris All Inclusive Pass Plus," any reasonable customer would expect it to be completely unlimited. We have suffered significant inconvenience and financial disadvantage due to your system's error and lack of viable support. We expected an immediate resolution, a clear explanation, and proper compensation for this grievance but we got no response until now.