Rower=5* Support and UK use = 1*
I've had the Hydrow Pro rower for 4 years and I'm just clocking up 5M meters. I love the rower, I love the online rows, the beautiful locations and the Hydrow team rowers are fantastic, all of them, they get 5M* I dislike the following, which deducted 2*: 1. Cost - this rose from £44 to £50 a month in January with no advance warning, it's not like I can go elsewhere now so this seems grossly unfair 2. Rewards - after 4M the rewards stopped completely, come on Hydrow, don't stop rewarding those of us still continuing the journey. Although since you started charging astronomical postage to the UK the rewards have to be good to be worth it (not socks!) 3. App - glitchy, a recent update stopped it working altogether and support are useless in getting you back online. 4. Device compatability - needs to be extended to Fitbit or Google Pixel watches, we don't all use Apple & Strava!!! 5. Store - there's no longer an apparel store in the UK, have you completely abandoned the UK market??? This rower is a huge investment but absolutely 100% worth it despite these downsides, if Hydrow can pay more attention to the UK market and offer better service to long-standing customers, it would be 5* I