Absolute Nightmare! Unreliable Host, Corrupted System, and Disastrous Customer Support.
I had the absolute worst experience with this platform and host. My trip was booked and officially status-confirmed three months in advance (back on March 4). Yet, at the very last minute, the host attempted to force a downgraded substitution (a Jayco A-frame) that completely failed to meet my needs or fit the specific campground arrangements I had already locked in. Despite the app still showing "BOOKING CONFIRMED," the host and the platform completely shirked their contractual responsibilities. To accommodate the original RV size, I had already spent extra money out of pocket to upgrade my campsite (Site #234 at Awenda Provincial Park). Because of their sudden breach of contract, all that preparation and money went down the drain. What made it even more infuriating was Outdoorsy's customer support. Every single agent I spoke to did nothing but pass the buck, talk in circles, and offer zero actual solutions. Instead of step-in to source a comparable replacement from another host as a responsible platform should, they unilaterally converted my hard-earned money into "Travel Credit" to trap my funds. I had to waste even more hours on the phone demanding they reverse it back to my credit card. Because of this total failure, I had to frantically source another RV on a different website at the absolute last minute, costing me an ADDITIONAL $400 out of pocket due to surge pricing. This platform is highly unreliable, and their customer service is a joke. If you don't want your long-planned vacation ruined and your wallet drained by their incompetence, STAY AWAY!