I am extremely disappointed with my…
I am extremely disappointed with my experience with Wix. I purchased the domain lillianmichellegale.com, was charged, and received a paid invoice confirming the purchase. Despite this, the domain does not appear in my account, and I cannot use it. I contacted support expecting someone to resolve the issue. Instead, I received multiple contradictory explanations. I was told the payment failed, then that the charge never went through, then that domains are non-refundable, and finally that I should repurchase the domain in 24 hours. These statements directly contradict the paid invoice in my account and did nothing to solve the actual problem. I purchased this domain because I am building my professional artist website and electronic press kit (EPK). This issue has delayed my work and prevented me from moving forward with my website and outreach. I am not asking for anything unreasonable. I simply expect Wix to either: Provide the domain that I paid for and make it accessible in my account immediately, or Issue a full refund if the domain cannot be provided. I also expect support representatives to provide accurate, consistent information rather than conflicting answers that waste customers' time. This experience has been frustrating and has significantly reduced my confidence in Wix's service.