Great Product/Crappy Customer Service
I returned that big bulky battery. Also, when you return your item, you need to send them a letter letting them know why you are returning it. They got the battery but I got an email telling me they could not refund my money so they were giving me store credit. Nope! I want my refund. They then said that they could not return to my cc because the expiration date expired. But this was the card I paid for the item with, and it is very current. I did not understand and they took several long emails to try to explain. It was ridiculous. They then just paid me back via PayPal and that was that. Service gets a D. The pen itself is pretty cool. I have two caps and I feel I have to heat it a while after the cap clips (and I know how to heat it). I have no problems with the Dynavap Pen MXL Will I ever purchase a product from them, right now, no, and that's a shame because I like the product, but the service is a huge NO for me.