Shockingly bad, shame I had to give one star
Made an order on 10th June. I had checked shipping times prior to making my order so thought it probably would take a few weeks. We are now nearly 7 weeks since I made my order, no whiff of a delivery. When I try and check the status of my order online with the order number that is clearly stated on my account and I have logged in with the same email I have to provide to track my order, I get 'the information may be incorrect, please check and try again' I've sent 3 emails to 'customer support' which should really be called 'customer do not expect ANY support'. The response time is quoted at 3 days, not sure how many hours are in those days as it's been 9 days since my first email (athough 5 working days). The really laughable thing is I've seen quoted either on the website or a subscription email about 'prompt response'. Perhaps customer lack of support is inundated with complaints? Do not trust the website reviews, they are probably fake, go by trust pilot. Not sure what to do next, £60 down the drain by the looks of it.