This place has turned into a nightmare…
This place has turned into a nightmare of a business. It seems they have tried to change the business model to employ as few people as possible. Now during checkin you have to use the kiosk to get the gate opened and there is no one anywhere to help. If you are behind someone you are stuck because of the way the drive is set up. The car in front of me got out of the car and went looking for somebody. 10 minutes or more later he comes back and could not find anyone. He could not get the gate open but finally figured out what button to hit to get the gate open. I finally go in and found a spot to park and then had to go search for the shuttle stop. They used to pick you up at the car but now they only appear to have two drivers and they are not too enthused to be there. I used to like parking here because they had room in the back for larger vehicles. Now all of those spots are used by boats and RVs and Van rentals and such. It used to be when you parked someone would give you a ticket with your location and get you on a shuttle. Now you have to track down a shuttle if there is one there. Finally at pick up you have to wait up to an hour to get a shuttle back. The first shuttle showed up full and the second was full also. Could only take Valet and not self park. Eventually the first driver showed up again (45 minutes waiting) and seemed to care less how long you had to wait. I am sure it is not the drives fault at all but the whole companies attitude towards customers has taken a serious decline. When you text them you are awaiting a ride you get an automated response with a number to call if you have to wait for more that 15 minutes. No one answers that number and the customer service mailbox is full. (They don’t care…) So last time ever for Wally Park Orlando for me. I noticed that FastPark and Park and Go seemed to have the most shuttles. They showed up every few minutes while us Wally Park customers waited and waited.