Unreliable company, not worth the "savings"
I booked with BudgetAir after seeing a great price for a multi-flight trip. Instead of feeling excited for an upcoming trip, I'm now being asked to spend much more money and leaving for a trip with risk of no return flight home. None of this worth, the "great deal" they initially offered. Months after booking flights for two passengers for a 24hr+ travel itinerary, the airline changed its schedule. BudgetAir then rebooked us on an itinerary that was impossible; our connecting flight departed before our first flight even landed. At no point did we receive a call regarding the conflicting flights to see if alternative arrangements needed to be made. When we contacted BudgetAir, they told us to call EVA Air. EVA Air told us the opposite: because we booked through BudgetAir, only the agency could fix the ticket. So, following that step, we've spent many hours over multiple days being bounced between customer service reps over a problem we didn't create. And still, with no resolution that supports us in getting back home. We booked early on to secure a good fare, yet we are expected to absorb the extra cost because of schedule changes outside our control with extremely limited supports from BudgetAir. For the 4th day in a row, we have been told the problem will be escalated to another staff member and yet, we still have no resolution. We did everything we could on our end to help resolve this. We researched alternative routes (even with the exact same airlines and within the same dates), suggested solutions, and spent countless hours trying to make this work. Rather than advocating for their customer, BudgetAir is leaving us to deal with it alone. We expected a travel agency to make travel easier when things went wrong. Our experience has been the exact opposite. I would highly recommend to any customer considering their booking options to go with a different company or directly through the airline. Neither myself or the passenger going with me are new to travel, cancellations, and multi-flight experiences, but the difficulty experienced with BudgetAir is unlike any before - and I traveled through COVID shut downs.