Website miscalculates discounts; Support is horrible
Site offered 30% discount for Members. I was logged in to receive the 30% discount. Selected the dates for parking and it showed the correct discount, but when getting to the Summary/Payments screen, only 20% discount was showing. Clearly they miscalculated. Tried many times to reach out to their Customer Support. After ~ 5-7 days and my inquiry being escalated, they indicated it was a programming issues and would speak with their programmer. I asked about getting the 30% discount but they never responded to that request or an additional follow-up. The parking experience is good but if they misrepresent fees and do not stand behind that, there are other options at the PHL airport which I may now explore.