Return Rejected By Chatbot
Purchased an item from the organisation however the item was unsatisfactory for my needs. I made an attempt to return and was advised that I could return via their 100 days pleasure guarantee scheme however I had to do so via their chatbot. After answering the same questions about a dozen times (including having to repeat yes about 6 times in a row for the same question), the chatbot crapped out and said to try again later, which I did and got another failure message. I then tried emailing, which provided an auto response suggesting the email wasn't being monitored and that the chatbot was their gateway. While I have nothing against the company as a whole, considering i've happily used their products previously, the introduction and hiding solely behind a chatbot which their tech team have yet to figure out how to give it access to their ticket system, is pretty disgraceful and a breach of statutory rights. As the product only cost £50, i'll likely just bin it and move on but not before adding this company to my blacklist. Waste of materials, waste of a company.