Bracelet break replacement
My wife purchased a bracelet from Oak and Luna for Father’s Day with our family names on it. I wore it everyday but took care of it at the same time. After a year of wear the string tore on it leaving it unwearable. I reached out to Oak and Luna sharing my situation and asked about a replacement given their 2 year warranty. They replied immediately and said a new bracelet was on the way. Perfect! This is the 2nd time we have needed oak and Luna to help with jewelry and both times 5 stars!