Poor customer service
I didn’t get on with the app, and after 3/4 days cancelled subscription. Well thought I had…….. today I got a £89.99 charge, I contacted them straight away, and stated my case. I genuinely thought had cancelled subscription. Total inflexibility about receiving a refund. I was literally in tears, cannot afford this payment to be going of account, will receive bank charges. Just same response again and again. So if signing up please make sure to CANCEL correctly, as weeks later you will get a nasty surprise, and the company won’t help you at all. So disappointing, in these times when people are struggling so much.