A bad experience turned wonderful
At first, I was very frustrated with my purchase. I had paid for expedited shipping because I needed this product before a trip I was taking. The product never arrived, and I had ordered two weeks in advance. I contacted customer support and they were very kind and understanding, offering me a full refund. I was thankful that they understood, and immediately put in another purchase so that I'd have the products when I returned from my trip. Not only was customer support so helpful, but I received extra product for the inconvenience. A remedy mask and scalp brush. They have gone above and beyond to keep a customer happy. I will only but from this company from now on. The product is superb and so is their customer support.