I had a very disappointing experience…
I had a very disappointing experience with Hertz Lithuania. My invoice states that I returned the car at 13:29, but I actually returned it at approximately 11:14, within the agreed rental period. Despite this, I was charged for a rental extension and an additional rental day. I also returned the vehicle with more fuel than when I collected it. I contacted customer service by email and asked them to review the vehicle return records and CCTV/check-in logs to verify the actual return time. I also called five times, but no one answered. For days, I received no response. Update: After finally receiving a reply, I was told the manager would resolve the issue the following week. Instead, I received another incorrect invoice—this time charging me twice for the Complete Protection package, meaning I was billed for full insurance twice. Since then, they have stopped responding to both my emails and phone calls. Poor customer service, inaccurate billing, and no follow-up. Based on my experience, I cannot recommend renting from this location. Be aware that Hertz, Thrifty, and Dollar are operated together here, so my experience applies to all three brands at this location.