Very dissapointed
Very dissapointed. I order 4 x various cases on 29 apr, pay for express delivery which states delivery time. I patiently wait give extra time no delivery i track the shippment on the tracking number issued, and only see pick up and 1 drop off once and no further movement nothing. I then contact the supplier puckcase asking were is my order as i received an email stating my order is shipped with a tracking number from dhl more time goes by and no movement on my order. So i reach out to punckase. To then be told that the one item i orders is out of stock. Yet no one informed me of this prior. Why allow me to order an item no longer in stock and deduct the money from.my credit.card or allow the order to go through.. i get a response after i complain and get told 2 to 3 weeks for the stock. And i can get 20% off the item . However you alredy took my money. Why can you not just ship the rest of my order 3 x cases and refund me for the 1 item that is not in stock? And then i receive the same response to that email again after 5 days that it going to take 2 to 3 weeks for the item that is not in stock. I specifically paid for express mail so i can get my order within the time stated on the website for online orders. . Yet it is a mesrepresentation. Yes i live in amother country i have purchased several cases from you in the past. And back then i did not pay for the express delivery however it taking the same amount of time or even longer to receive my order. Why is it that i did not get an email from you stating you had no stock yet tell me my order is dispatched? A nd issue me with a shippment number? II have worked in customer service for many years. another option if the refund is not an option. Then why not ship what you have in stock 3 x cases now and when you get further stock on the one item then ship that one item out on regular mail? Alternatively ask if i do not want a different case to the same value that is in stock. Their are options. As said i cannot wait another 2 or 3 weeks.please.