Quality of the products not the same
Quality of the products is going seriously downhill…. From bedding which is so thin you could spit through it to ornamental decorations or furniture items which are also poor quality and covered in dust when you receive them. I ordered a fragile cat lamp which was delivered chipped which doesn’t surprise me as it had no fragile stickers on the box so I suppose I was lucky it was only chipped and not smashed to bits. I also previously purchased a large boo cushion which split at the seams, I did contact UO customer service about that but did not receive a response so I suppose I shouldn’t have shopped here again. It’s good for stocking fillers but its a no for me for everything else. Sorry for the poor review but because my daughter loves UO so much and I have shopped here for a long long time I have given the store chance after chance but the quality has never recovered to where it used to be, and the cost definitely does not reflect the quality.