I can’t believe Hertz is charging me…
I’ve been a loyal Hertz customer with Gold Member Signature Presidential status, and this experience has me reconsidering that loyalty. While driving on the interstate over the Bonnet Carré Spillway in Louisiana, I got a flat tire — a road hazard, not something caused by any negligence on my part. I pulled over safely, changed the tire myself, and put on the spare, just as any responsible driver would. Despite my status and despite this being an unavoidable road hazard, Hertz still hit me with a $98 charge. A basic flat tire repair does not cost anywhere close to that, and there was no clear explanation of what the fee actually covered. It feels like customers are being charged for things completely outside their control, regardless of loyalty tier. I expected better from a company I’ve stuck with for the “Presidential” level of service. This has left a bad taste, and I’ll be thinking twice before renting from Hertz again.