Shipping and Customer Service Failure
Nothing wrong with the coffee necessarily, but shipping and customer service is a COMPLETE FAILURE. The shipping company that they selected tried to deliver to an office address on a Sunday morning and instead of redelivering during normal business hours to the office suite specified in the address, they chose to leave the product unattended outside an exterior door to the building in an exposed area. When I confronted their customer service with this delivery failure they too no responsibility and this was their response: Ines here, from Everyday Dose, I hope you are doing well. Thank you for following up, and I’m really glad to hear that you were able to locate your package safely. 💛 I completely understand why this experience was frustrating, especially after seeing the delivery photo and finding the package left in an exposed area. We truly appreciate you taking the time to share this feedback. I also want to clarify that unfortunately, neither our Customer Service team nor customers are able to choose the carrier that delivers an order. Our system automatically selects the best available carrier based on the delivery location in an effort to provide the fastest and most reliable service possible. Once a package is with the courier, we unfortunately do not have direct control over how or where they leave the package. Irresponsible! Update: AGAIN, nobody is forcing you to use a particular carrier. No matter how you try to frame this, YOUR CHOICES impact how YOUR PRODUCT is delivered. You could choose not to work with that shipper or choose not to work with that warehouse. YOU HAVE CHOICES and you made them. Grow up, own up and accept the consequences of YOUR CHOICES.