not impressed at all
not impressed at all. First time I have ever made a reservation and the cancellation policy was unclear in that it states after the first 24 hours, the rental is refundable up until a certain time "they call it- flexible." Issue is, what they don't tell you is that it's not. They keep their fees and such. Then refuse to let you cancel and they make it very difficult for you. I am reporting this company to the BBB. It's very very poor practice after someone books a reservation, when the very NEXT day they cancel due to an added charge and the company tries to penalize even when their cancellation policy says they still can.