There are better places to park
I had a terrible experience at Wallypark last week, and leaves me also with no trust that there is anyone watching vehicles late at night. My flight was delayed about an hour so I came into LAX around 1:15AM. I called for a van pickup at Terminal 1, and waited approximately 15 minutes. No problem, other than my driver was not very friendly and didn't offer to help with my bag when I boarded the van or when we arrived at Wallypark. I could handle it myself, but after a very long flight would have welcomed it, and usually drivers in the past have done this. I had made a reservation and prepaid my parking as I have done in the past, so when I left the garage went to scan my QR code to leave. It would not work. Thinking maybe the extra hour needed to be paid, I went into the office to see if that was the case, but could not find a single person anywhere. I waited about 10 minutes and the driver showed up again in front. I asked him if he could call someone. He called the desk on a two way radio, which I could hear standing next to the desk. I told him no one was around... could he reach anyone else? He just shrugged his shoulders, closed the van doors and sat in his van. I called Wallypark's phone number and it rang on the phone in the office. I called back, trying every different option... no live person would answer. By the way, the Valet window was just wide open, I could have easily reached over and grabbed any keys I wanted - not good! Still not a single person around, and by this time, at least 30 mintues had gone by and the driver in the van had even left, I guess to go on another airport run. I tried the Wallypark phone number again, and this time the answering service picked up (same service I spoke to when I called for the van from the airport). I explained what was happening, and they tried to call someone for me, but as I stood there, I heard the worker's cell phone ringing on his desk nearby. I told the guy from the answering service, the cell phone was ringing, but no one was there. He said he would try someone else and hung up. I continued to wait but I was steaming by this point, I had about a 2 hour drive ahead of me and had to go work the next day. It was 2:15 AM at this point, and I'm captive in this garage. Finally a woman showed up, I think she may have come from the Wallypark Express garage. I explained what was going on and that I couldn't get out with my barcode. She said she wasn't going to make me wait for the person who was supposed to be there and grabbed a remote which lifted the barrier so I could leave. I will never park at Wallypark again, beyond this inconvenience, it showed me that no one is watching the vehicles at this time of night. Any criminal could have easily walked in, grabbed those keys from valet and burgled hundreds of cars, or even stolen them. We have a corporate program with Wallpark at work, and I am the person who signs up new people for it, well that is done now too. Not comfortable sending anyone there. This was the last straw, thinking back the last few times I've used it, vans have been less frequent around the airport and always super crowded anyway... time to move on to a new garage/service. Bye bye Wallypark. You need to do better.