Highest Praise to Erica, the Straightener of Patient Problems!
I want to give my highest praise and deepest thanks to Erica at SmileSet. She helped me straighten out all of my SmileSet concerns with patience, clarity, kindness, and outstanding communication. Even though she was half a world away, Erica communicated in perfect American English and made me feel completely understood and supported. She was empathetic, professional, and reassuring, and she assisted me through every step of the process. Because of Erica’s help, I went from feeling frustrated and uncertain to feeling like a happy customer and patient again — with a bright smile in my future. SmileSet is fortunate to have someone as capable, caring, and effective as Erica representing them. Thank you, Erica!