One of the worst ticketing websites I…
One of the worst ticketing websites I have ever dealt with. I understand that some bookings are non-refundable if the customer voluntarily cancels the flight. However, this was not a customer cancellation. The airline cancelled the flight due to the war situation in the Middle East and had already processed the refund to Budgetair. After more than two months of constant follow-ups, Budgetair finally confirmed that my refund would be processed within 10 business days. It has now been 30 business days, and I still have not received my money. The lack of transparency, poor communication, and failure to honor their own commitment is completely unacceptable. Customers should not have to chase their own money for months after the airline has already refunded the ticket. I would strongly advise others to think twice before booking through Budgetair unless they are prepared to deal with extremely poor customer service and unnecessary delays in receiving legitimate refunds. Further to this review, this is a message from the airline confirming that the schedule was disrupted and flights were cancelled. The renewed or updated flight tickets were not shared by budgetair to us due to which the senior citizens travelling in this flight were stranded in Mumbai airport. //Quote// Dear Mr. Dsouza, In continuation of trail email. Upon reviewing your booking details, we found that your E-ticket 0987470130591,0987470130592,0987470130590 were issued through a travel agency. As the agency holds the refund rights, we kindly request you to liaise with them directly for assistance with the refund process. We confirm that you are eligible for a full refund for the unused sectors, as your flight was disrupted and subsequently cancelled. You may present this email as confirmation to your travel agency for assistance with the refund process If you need any additional support, please feel free to reach out to us. Thank You for contacting Air India. Regards, Sonia Goyat Customer Service and Support Air India //Unquote// Also, I have again received an email from budgetair that the details which I have provided already since past 2 months are insufficient dispute receiving a refund confirmation from budgetair on 25/06/2026 //Quote// Good news! Dear Peyton, Air India has approved your refund request, so we’re getting things ready for you! Good to know We’ll return the amount to the same bank account used for the initial payment. How quickly you’ll receive the funds partly depends on your bank, but they should land in your account within 10 business days. Covered by travel insurance? Use this email and the attached cancellation notice to submit your claim. All set. Good stuff. Hope to see you back soon, Customer Care //Unquote//