Hopeless Customer Care
Your customer care is absolutely disgraceful. A lost delivery with no explanation and not even the courtesy of an apology is unacceptable. Step up your game immediately if you want to be taken seriously. A simple apology for an order processed on 9th July against order #EUR13419 and still not received on 31/7 would have been appreciated from your CC support team. However it was business as usual for Prolon!